Activation Lock

Track your order:

How do I remove my iCloud account
from my device?

Removing your iCloud account from your device is easy and can either be done via the device itself or via icloud.com. Please follow either Option 1 or Option 2 instructions below. Option 2 is recommended if your device is faulty.

Please note that these instructions will simply remove the device you are selling from your iClould account and will not affect your account or other devices in any way.

Option 1

Removing iCloud account via your device (This will also data wipe your device)

Turn device ON
Select Settings
Select General
Select Reset
Select Erase All Content and Settings
Enter Passcode if prompted
Press Erase iPhone
Press Erase iPhone again
Enter Apple ID password when prompted
Press Erase

Step 4

Step 9

Device will switch off and restart. This may take several minutes. Please do not switch device off during reset.

Option 2

Removing iCloud account via your desktop PC or laptop

Device must be switched OFF*
Log into icloud.com with Apple ID and password
Select Find My iPhone
Select device from All Devices drop down
Device pop up box will appear
Select Remove from Account
(If you don't see Remove from Account, select All Devices again, then click the Remove (x) button next to the device.)
Select Remove on confirmation message

Step 4

Step 6

*Device must be switched off, otherwise 'Remove from Account' or 'Remove (x)' option will not appear.

Activation Lock is only applicable to devices that are running iOS7 or higher version.

If your device is running an earlier version of iOS (iOS6 or below), removing your iCloud account from your device is not compulsory. To find out which iOS version your device is running, please go to Settings » General » About » Version.

Popular F.A.Q

How Do I Ship My Item?

Simply package up your item using your own packaging. Then attach our shipping label with clear tape. You can drop off your package at any Post Office. It is recommended to ship your device using Royal Mail Special Delivery.

How Long Does It Take To Get Paid?

Your payment is issued as soon your item(s) are received and inspected, usually within 1 working day of our receipt of your item(s).

What If My Apple Device is Activation Locked?

If your device is Activation Locked, SellPhones cannot purchase it from you so this is very important to check before sending in your device. Instruction on how to remove your device: https://sellphones.co.uk/activation-lock

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For all questions about orders or general enquiries please contact:

Email:

Phone: 08000 519 319